Refunds. You are eligible for a full refund for 14 days after a charge is processed. Requests for a refund can be made by phone at 205-377-7701 or 800-372-4811. For gift certificate purchases, the 14-day refund period starts on the date the gift certificate is purchased. Refunds will be made to the credit card that was originally charged and may take up to 10 business days to appear on your credit card account. We do not provide prorated refunds.