If you do not cancel your trial by the last day, you are eligible for a full refund for 14 days after a charge is processed. Requests for a refund must be made by phone at 800-372-4811. Refunds will be made to the credit card that was originally charged and may take up to 10 business days to appear on your credit card account. We do not provide prorated refunds.
The only reason you wouldn't be eligible for a free trial is if you have a previous account with us, you're using a promo code, or you're using a prepaid debit card.
Need extra help? You can contact Customer Success by email (email@example.com), Live Chat on our website, or call us directly at 800-372-4811.
Hours of Operation:
M-F 8AM-7PM • Sat 8AM-5PM (CST)